GLTaC’s project management methodology is based on industry-best practices. Our proprietary Translation Management System (TMS) was designed with that methodology in mind. The TMS is a tool that allows project managers to focus more on the content and quality aspects of a project, and spend less time on the mechanics of work assignments, progress tracking and file delivery.
However, we go further than our competition to ensure our client’s satisfaction by investing in the development of our personnel, who can then provide value-added service as problem solvers. Our project managers are not only extremely responsive and detail-oriented, but also regularly attend industry-relevant events such as:
"I am very satisfied with GLTaC services. The customer service is outstanding. The project management team does an excellent job of taking care of my needs."
Debbie Buschman, Reference Services Specialist
These events give our project management team crucial insight into industry trends and help us anticipate future project requirements, while building trust and comradery with our clients. When our clients come to us with industry-specific problems, our project managers have the additional knowledge that allows them to offer solutions that make sense and add value.
GLTaC also takes advantage of educational opportunities relevant to the translation process, such as user groups, webinars, and workshops. Our project management team keeps up-to-date on the latest training for our primary computer-aided translation tool, memoQ, and is well-represented at the yearly memoQFest. The result is a client-focused team with both the project management abilities and industry knowledge required to deliver near six sigma results on time.
The team meets multiple times per week to assess each active project, ensure the timely delivery of translation products, and continually improve our processes with fresh insight. The project management team knows that, in many cases, lives depend on our translations – and it works with this knowledge firmly in mind.
Regardless of your field, GLTaC’s project managers will provide prompt, courteous service.
Contact us now to communicate with someone from our team!